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WHAT IS SMART METERING?

Smart Metering effectively monitors the consumption of energy. This Intelligent Metering Solution provides data collection between the meter and the billing management system. Smart Meters make use of industry standard protocols, allowing for secure and reliable communication to effectively monitor utility usage, allowing the consumers and utilities to optimise their energy usage and spend, into the future.

Precise information

Scalable Solutions

Accurate Demand Forecast

Operational Efficiency

Improved Resource Management

Can be linked to water, Electricity & Gas

Revenue Protection

Integrated multi-energy

Integrating the processes used in operating, monitoring and managing multiple energy forms provides many benefits. For example, the flexible netVendor Smart platform can be used for a variety of advanced metering operations, including electricity, gas, water and heating.

Customer satisfaction

Consumers want reliable and affordable energy from their utility. netVendor Smart is engineered to assist the utility in delivering both – from outage management and predictive maintenance to multi-tariff pricing and efficiency programs — in ways that engage the consumer with information and choices.

Revenue protection

netVendor Smart assists in reducing non-technical losses and identifies theft with a wide range of advanced tools. Utilities can remotely switch power supply on and off, improve debt collection processes and respond quickly to abnormalities which may threaten revenue.

What can Smart metering do for you?

Support

Support monitoring of entire reticulation systems via our Google Maps GIS platform.

Access

You will have access to information about your load balance and power quality.

Alerts

The system will alarm on interruption of service, tampering, or failures.

Manage

You can manage your energy load on the grid.

Communication

The system will efficiently communicate throughout your network.

Troubleshooting

The system will provide transparent system information and troubleshooting.

Features of Smart Metering:

Energy efficiency

Consumers benefit from precise usage information that enables greater control over future energy distribution and use. From home energy management applications to automated demand response, netVendor Smart helps make energy efficiency a reality from distribution to end use.

Operational efficiency

From systems integration to field operations, netVendor Smart provides process automation and information needed to improve resource management across the utility organisation. And because infrastructure, IT and communication services can be managed in a single end-to-end platform, implementation and operation of the technology are also efficient.

IMPORTANT NOTICE:

We would like to inform you that we are updating our EFT payment process. Due to the large degree of fraudulent activity displayed all around, we made a decision to tighten up our process.

This updated process will be live from Monday, 16 May 2022. Please ensure that you take note of the important information below and that you update the email address where all proof of payments must be sent.

Important Information:

  • - All proof of payments will need to be sent to payments@netvendor.co.za
  • - Only the meter number you are purchasing for, will be an acceptable reference
  • - If any other reference is used, the proof of payment will not be processed. If you have used an invalid reference, the funds will need to reflect in the netVendor bank account and only then can the token be processed by our finance department.
    • - This may take up to 5 business days - excluding weekend and public holidays
  • - Please note that your account will still be in a "Pending" status until the funds reflect and the payment has been reconciled
    • - This will NOT prevent you from purchasing via any other payment channel
    • -  Only the EFT and Debit my A/C channel will be unavailable for the time your account is in the "Pending" status
    • - The "Pending" status means that we are waiting for the funds to reflect in the netVendor bank account.
    • - Once the funds are received, the payment will be reconciled and the account will be activated
    • - The "Pending" Status will in no way delay the generation of the token. The account is placed on this status after the token is generated and sent to you
  • - The helpdesk will NOT have access to process proof of payments with invalid references. This can only be done by our finance department once the funds reflect in the netVendor bank account.
  • - In the case where a wrong reference was used, you will be able to purchase through any of the other available purchase options that netVendor offers
  • - If you have multiple meters registered, each meter will need its own unique proof of payment. One payment for multiple meters will no longer be accepted
Please contact us or visit our self service portal for more information
The netVendor Team